Privacy Policy
Last updated: 19th August 2026
Our contact details:
Name: Mrs Elyssa Noble Hook
Address: Tynton farm, Llangeinor, Bridgend, Cf32 8NY
Phone Number: 07917 772345
E-mail: Tyntonfarmtherapies@gmail.com
The type of personal information we collect
To give professional reflexology and other therapy treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology and other therapy treatments and any advice I give because of your treatment.
The information to be held is:
- Your contact details
- Medical history and other health-related information
- Treatment details and related notes
How we get the personal information and why we hold it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- For informing reflexology and other therapy treatments and any advice I give because of your treatment.
- For the purposes of sending text reminders for appointments
- For sending occasional newsletters via email
I use the information that you have given me in your initial consultation and follow up treatments to:
- Provide you with the best possible treatment options, support and advice.
- Send you text reminders for appointments
- Send you occasional emails/newsletter-type updates
- I may share this information with any person you give us permission to share it with. I do not share your information with any third party without your express permission.
Lawful Basis for holding and using Client Information
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis I rely on for processing this information are:
(a) I have a legal obligation:
1.1. ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment)
(b) I have a legitimate interest (i.e. our requirement to retain the information in order to provide you with the best possible treatment options and advice).
As I hold special category data (i.e. health-related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner (including specifically as a reflexology practitioner bound under the AoR Confidentiality requirement as defined in the AoR Code of Practice and Ethics).
Protecting your Personal Data – How we store your personal information
I am committed to ensuring that your personal data is secure. To prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you. I will contact you using the contact preferences you have given me. I keep only manual paper-based client consultation forms for seven years. I will then dispose of your information by shredding paper-based client records, and I delete your contact information on our devices once your treatments have concluded.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask me for copies of your personal information.
Your right to rectification – You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
Your right to erasure – You have the right to ask me to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask me to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.
Please contact me at tyntonfarmtherapies@gmail.com or call or text 07917 772345 if you wish to make a request.
THERAPIST’S RIGHTS
If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
Your therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
Your therapist can move their records between their computers and IT systems without your permission if your details are protected from being seen by others.
How to Complain
If you have any concerns about our use of your personal information, please refer to our GDPR complaints procedure by requesting a copy via the contact details at the top of the page.
This privacy policy explains how TyntonFarmTherapies.co.uk (“we”, “us”, or “our”) handles personal data online. We are committed to protecting your privacy in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
1. Personal Data We Collect
We do not actively collect personal data from visitors to our website, except for certain information automatically recorded by our server log software when you access the site. This includes:
- What we collect: IP addresses, timestamps (date and time of access), and browser information (e.g., browser type and version).
- Purpose: This data is collected solely for security and operational purposes, such as monitoring and protecting the website from malicious activity or diagnosing technical issues.
- Retention: This data is retained only for as long as necessary for these purposes, typically 30 days, after which it is automatically deleted.
2. Cookies
Our website does not use non-functional cookies (e.g., for analytics, advertising, or tracking). We may use strictly necessary cookies to ensure the website functions properly, but these do not collect personal data or track your activity.
3. Sharing Your Information
We do not share your IP addresses, timestamps, or browser information with third parties, except as required by law or to protect the security of our website (e.g., in response to a cyberattack).
4. Your Rights
Under UK data protection law, you have rights over your personal data, including the right to access, correct, or request deletion. If you wish to exercise these rights regarding the data collected by our server logs (IP address, timestamps, or browser information), please contact us. Note that we may need to retain certain logs for security or operational purposes as outlined above.
5. Contact Us
If you have any questions about this privacy policy, please contact us at tyntonfarmtherapies@gmail.com